{"xsrfToken":"8c1f5372a3cc92e7f0282fc67870d9809d984cc5_lout","branding":{"id":"14","key":"exmem","name":"Exactix Members","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e92b8","headerLinkHoverBGColor":"#2e92b8","headerBadgeColor":"#2e92b8"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the UDig NY Help Center","sharedPortalName":"Information & Troubleshooting","userInitialAnnouncementMessageWiki":"<p><a href=\"https://my.udigny.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My.UDigNY.org</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the UDig NY Help Center","sharedPortalName":"Information & Troubleshooting","announcementMessage":"[My.UDigNY.org|https://my.udigny.org]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b5bd00","helpCenterTitleColor":"#b5bd00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3f6da786-3501-4880-b9a4-f0545ae3323b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWI2YzlhNy02OThhLTQzY2EtOWFiMy0zOGI1Y2QzMTYzMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmNmRhNzg2LTM1MDEtNDg4MC1iOWE0LWYwNTQ1YWUzMzIzYiI6WyJyZWFkIl19LCJleHAiOjE3MzQ3ODUxNTUsIm5iZiI6MTczNDc4NDU1NX0.Kj0dhPHb2oU2ZSQzQ6yTqD0CeZs6Q7mLw9LC0U79Hs8&client=f5b6c9a7-698a-43ca-9ab3-38b5cd31632f&height=300&mode=fit","bannerMediaApiFileId":"3f6da786-3501-4880-b9a4-f0545ae3323b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"exmem","projectId":10014,"serviceDeskId":14,"name":"Exactix Members","description":"<p>Welcome! You can raise a Exactix Members request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":false,"reqTypes":[{"id":"108","name":"General Request","descriptionHtml":"","callToAction":"General Request","introHtml":"<p>Let us know what can we help you with</p>","icon":10505,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[38],"key":""},{"id":"113","name":"I did not get a confirmation code","descriptionHtml":"","callToAction":"I did not get a confirmation code","introHtml":"<p>Let us know if you have not received a confirmation code</p>","icon":10506,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[38],"key":""},{"id":"112","name":"I need an Exactix account","descriptionHtml":"","callToAction":"I need an Exactix account","introHtml":"","icon":10494,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[38],"key":""},{"id":"144","name":"Manual Call Outs","descriptionHtml":"","callToAction":"Manual Call Outs","introHtml":"<p>Check here if you want to reach Member Services about Call Outs.</p>","icon":10537,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[38],"key":""},{"id":"135","name":"Member Request","descriptionHtml":"","callToAction":"Member Request","introHtml":"","icon":10480,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[40],"key":""},{"id":"109","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"<p>Need a new password? Request here, and we'll soon get back to you</p>","icon":10504,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[38],"key":""},{"id":"175","name":"Update Question","descriptionHtml":"","callToAction":"Update Question","introHtml":"<p>Questions about the upcoming Exactix update</p>","icon":10469,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[38],"key":""},{"id":"88","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"138","name":"Holiday Update","descriptionHtml":"","callToAction":"Holiday Update","introHtml":"","icon":10550,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"110","name":"I need an Account","descriptionHtml":"","callToAction":"I need an Account","introHtml":"<p>Raise a request here if you need a new account</p>","icon":10494,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[],"key":""},{"id":"85","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"142","name":"Member Billing Update Request","descriptionHtml":"","callToAction":"Member Billing Update Request","introHtml":"<p>Request to update UDig NY member billing information</p>","icon":10522,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""},{"id":"120","name":"Member Change Request From Fax to Email","descriptionHtml":"","callToAction":"Member Change Request From Fax to Email","introHtml":"","icon":10525,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"119","name":"Member Email Issue","descriptionHtml":"","callToAction":"Member Email Issue","introHtml":"","icon":10492,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"87","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"86","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"140","name":"Registration Completed","descriptionHtml":"","callToAction":"Registration Completed","introHtml":"","icon":10487,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""},{"id":"89","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"132","name":"Request Changes to Membership","descriptionHtml":"","callToAction":"Request Changes to Membership","introHtml":"<p>Need to change contacts, delivery methods, office hours, holidays</p>","icon":10480,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"131","name":"Request End of Day Summary (Audit)","descriptionHtml":"","callToAction":"Request End of Day Summary (Audit)","introHtml":"<p>Would like to receive an End of Day Summary Audit</p>","icon":10480,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"134","name":"Request Mapping Support","descriptionHtml":"","callToAction":"Request Mapping Support","introHtml":"<p>Need mapping permissions, instructions, questions</p>","icon":10480,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"133","name":"Request More Information on Membership Setup","descriptionHtml":"","callToAction":"Request More Information on Membership Setup","introHtml":"<p>Questions about Separate Utility Response, adding additional Service Areas or a delivery method</p>","icon":10480,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"90","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"91","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"84","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":40,"name":"Member Support Requests"},{"id":38,"name":"General"}],"orderMapping":{"43":[120],"40":[135],"39":[109],"38":[175,113,112,109,108,144],"34":[84,85,86,87,89,90,91]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67bc1818-73fd-390e-a522-6582071c6d57","appLinkName":"System Confluence","appLinkUrl":"https://digsafelynewyork.atlassian.net/wiki","spaceKey":"EXMEM","spaceName":"Exactix Members","spaceUrl":"https://digsafelynewyork.atlassian.net/wiki/spaces/EXMEM","isServer":false},"labels":[],"projectKey":"EXMEM","serviceDeskId":14,"kbLinkDomainURLs":["https://udigny.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EXMEM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWI2YzlhNy02OThhLTQzY2EtOWFiMy0zOGI1Y2QzMTYzMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODU3NTUsIm5iZiI6MTczNDc4NDU1NX0.b95ZLT-zBqtUXwtmch0Z-e1nZtxFT9oycraBX2-WQ_0","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"f5b6c9a7-698a-43ca-9ab3-38b5cd31632f","tokenDurationInMins":20}},"reqCreate":{"id":135,"projectId":10014,"form":{"name":"Member Request","descriptionHtml":"","callToAction":"Member Request","intro":"","instructions":"","icon":10480,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10163","label":"Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Member Request"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10057","fieldConfigId":"10162","label":"Name","description":"Please include your first and last name","descriptionHtml":"<p>Please include your first and last name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10046","fieldConfigId":"10148","label":"Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10044","fieldConfigId":"10146","label":"Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/135","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/135","calendarParams":{"firstDay":0,"date":"2024-12-21T07:35:55-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67bc1818-73fd-390e-a522-6582071c6d57","appLinkName":"System Confluence","appLinkUrl":"https://digsafelynewyork.atlassian.net/wiki","spaceKey":"EXMEM","spaceName":"Exactix Members","spaceUrl":"https://digsafelynewyork.atlassian.net/wiki/spaces/EXMEM","isServer":false},"labels":[],"projectKey":"EXMEM","serviceDeskId":14,"kbLinkDomainURLs":["https://udigny.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWI2YzlhNy02OThhLTQzY2EtOWFiMy0zOGI1Y2QzMTYzMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3ODU3NTUsIm5iZiI6MTczNDc4NDU1NX0.b95ZLT-zBqtUXwtmch0Z-e1nZtxFT9oycraBX2-WQ_0","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"f5b6c9a7-698a-43ca-9ab3-38b5cd31632f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel","name":"","html":"<div class=\"ap-container\" id=\"ap-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\">\n\n <div class=\"ap-content \" id=\"embedded-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.intenso.jira.plugins.jsd-extender\",\n \"uniqueKey\":\"com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel\",\n \"key\":\"customer-portal-property-panel\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://extension-cloud.herokuapp.com/customer-portal/request?requestTypeId=135&serviceDeskId=14&projectId=10014&xdm_e=https%3A%2F%2Fudigny.atlassian.net&xdm_c=channel-com.intenso.jira.plugins.jsd-extender__customer-portal-property-panel&cp=&xdm_deprecated_addon_key_do_not_use=com.intenso.jira.plugins.jsd-extender&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjMDBiZDc2M2EzZmZiOWFjN2U2ZTdlNmY5NjMyYzc4ZDc3ZWE3MmU5N2IzNTg0N2IzMWE4OGRlNjk1YWFiMGQ2IiwiaXNzIjoiYjgxMTlhNjUtM2VmZS0zOGY3LThmOWYtZTc1ZjMyY2RmNzM3IiwiY29udGV4dCI6e30sImV4cCI6MTczNDc4NTQ1NSwiaWF0IjoxNzM0Nzg0NTU1fQ.hdRSKxUdCHhBY_75sH_2c8f5AQ4CBzLjcmnnIaUfvdg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI4MTE5YTY1LTNlZmUtMzhmNy04ZjlmLWU3NWYzMmNkZjczNyIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC91ZGlnbnkuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvdWRpZ255LmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkVYTUVNIiwiaWQiOiIxMDAxNCJ9fX0sImV4cCI6MTczNDc4NTQ1NSwiaWF0IjoxNzM0Nzg0NTU1fQ.vSzgkCz3Rc2bvdvz1mXxY293zp1c1qozQcRLs658xL8\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://udigny.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://udigny.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"EXMEM\\\",\\\"id\\\":\\\"10014\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"EXMEM\\\",\\\"project.id\\\":\\\"10014\\\",\\\"servicedesk.serviceDeskId\\\":\\\"14\\\",\\\"servicedesk.requestTypeId\\\":\\\"135\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://extension-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://udigny.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}