Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"a57d955dbad8d053d8a833a030e3b3048f0f017c_lout","branding":{"id":"7","key":"coursup","name":"Coursettra Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/18","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e92b8","headerLinkHoverBGColor":"#2e92b8","headerBadgeColor":"#2e92b8"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the UDig NY Help Center","sharedPortalName":"Information & Troubleshooting","userInitialAnnouncementMessageWiki":"<p><a href=\"https://my.udigny.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My.UDigNY.org</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the UDig NY Help Center","sharedPortalName":"Information & Troubleshooting","announcementMessage":"[My.UDigNY.org|https://my.udigny.org]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#b5bd00","helpCenterTitleColor":"#b5bd00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3f6da786-3501-4880-b9a4-f0545ae3323b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWI2YzlhNy02OThhLTQzY2EtOWFiMy0zOGI1Y2QzMTYzMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmNmRhNzg2LTM1MDEtNDg4MC1iOWE0LWYwNTQ1YWUzMzIzYiI6WyJyZWFkIl19LCJleHAiOjE3NzY2NzYzMTEsIm5iZiI6MTc3NjY3NTcxMX0.TrVFmYi2SP9z5qI_-QirP5_42CTV4wCCn8Q4xoXaQBw&client=f5b6c9a7-698a-43ca-9ab3-38b5cd31632f&height=300&mode=fit","bannerMediaApiFileId":"3f6da786-3501-4880-b9a4-f0545ae3323b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"coursup","projectId":10006,"serviceDeskId":7,"name":"Coursettra Support","description":"<p>Welcome! You can find a quick answer in the Coursettra Support Knowledge Base or raise a Coursettra Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"179","name":"Contact Us","descriptionHtml":"","callToAction":"Contact Us","introHtml":"","icon":10466,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[7],"key":""},{"id":"13","name":"Coursettra Support","descriptionHtml":"","callToAction":"Coursettra Support","introHtml":"<p>Need help with a Coursettra related issue, check the Knowledge Base for a quick and easy solution! Still having a problem, submit a request here</p>","icon":10508,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"17","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"14","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"16","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"15","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"18","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"19","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"20","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://udigny.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[179,13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67bc1818-73fd-390e-a522-6582071c6d57","appLinkName":"System Confluence","appLinkUrl":"https://digsafelynewyork.atlassian.net/wiki","spaceKey":"COURSUP","spaceName":"Coursettra Support","spaceUrl":"https://digsafelynewyork.atlassian.net/wiki/spaces/COURSUP","isServer":false},"labels":[],"projectKey":"COURSUP","serviceDeskId":7,"kbLinkDomainURLs":["https://udigny.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"COURSUP","userLanguageHeader":"","userLanguageMessageWiki":"<p><a href=\"https://my.udigny.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">My.UDigNY.org</a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"[My.UDigNY.org|https://my.udigny.org]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNWI2YzlhNy02OThhLTQzY2EtOWFiMy0zOGI1Y2QzMTYzMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTY3NDc4NjE1NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzY2NzY5MTEsIm5iZiI6MTc3NjY3NTcxMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.M34PDQ-T5RmBLPV3HoIx7f1z6FKRzYV1vN4tFt6_ykQ","targetCollection":"upload-user-collection-674786157","endpointUrl":"https://api.media.atlassian.com","clientId":"f5b6c9a7-698a-43ca-9ab3-38b5cd31632f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ab9372b0-5e98-46e5-9228-fc1e33b6feb8","name":"Certification","description":"Missing certifications, when is a certification due, what certifications do I have...check here for help!","categoryUrl":"https://udigny.atlassian.net/servicedesk/customer/portal/7/topic/ab9372b0-5e98-46e5-9228-fc1e33b6feb8","createdAt":"1583084362268"},{"id":"f7165c97-f811-4207-8872-dffaf6060dee","name":"Events","description":"How do I find events, am I signed up for an event or how do I sign up for an event?","categoryUrl":"https://udigny.atlassian.net/servicedesk/customer/portal/7/topic/f7165c97-f811-4207-8872-dffaf6060dee","createdAt":"1583086887450"},{"id":"4efbd1be-c7b5-4699-b417-cb821d0f48b6","name":"Account","description":"What is my username/password, how do I make an account?","categoryUrl":"https://udigny.atlassian.net/servicedesk/customer/portal/7/topic/4efbd1be-c7b5-4699-b417-cb821d0f48b6","createdAt":"1583086959228"},{"id":"e0680378-0a57-49a5-a4a4-e2ca12f6ba36","name":"Registration","description":"Am I registered, how do I register myself/employees?","categoryUrl":"https://udigny.atlassian.net/servicedesk/customer/portal/7/topic/e0680378-0a57-49a5-a4a4-e2ca12f6ba36","createdAt":"1583087097555"},{"id":"2e3bf44b-282e-4c64-a257-4556f58a4a67","name":"Online Course","description":"I am having an issue with the online course","categoryUrl":"https://udigny.atlassian.net/servicedesk/customer/portal/7/topic/2e3bf44b-282e-4c64-a257-4556f58a4a67","createdAt":"1583087181149"}]}},"sharedPortal":{"name":"Information & Troubleshooting","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://udigny.atlassian.net/wiki","kbLinkDomainURLs":["https://udigny.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}